Buzz Bingo Terms and Conditions

Our General Terms (“General Terms”)

These General Terms apply to all casino and bingo games and plays (together “Games”) made available to you on BuzzBingo.com (the “Website”), together the “Services”. These General Terms hold a lot of important information about using our Website. You will need to read these General Terms alongside the relevant Promotion Terms (see below) as well as the other important documents referred to in section 1 below. This includes using it on mobile phones, tablets or any other electronic devices.

In particular, we would like to draw your attention to the following provisions:

Our responsibility to you (section 12 and 13)

How we can make changes to the Contract (section 2)

Eligibility Criteria and Prohibited Activities (sections 4 and 5)

How we can suspend or close your Account (section 11)

Please read these General Terms carefully before you register an Account with us and before you start playing any Games. You need to agree to these General Terms before using our services. If you do not agree with these General Terms, please do not use our Services. By continuing to use our Services, you agree that we can infer that you continue to agree to our Terms of Use.

1. Information about us and the Contract between us

About us & how to contact us

1.1 Welcome to BuzzBingo.com, brought to you by Buzz Bingo Group Limited a company registered in England and Wales. Our company registration number is 00794943 and our registered office is at New Castle House, Castle Boulevard, Nottingham, NG7 1FT. Our registered VAT number is 226 7972 74. We operate the Website.

1.2 If you would like to contact us or have any questions about these General Terms please contact Customer Services. They will be happy to help you. You can reach us on:

Telephone: 0808 169 1459

Email: support@buzzbingo.com

Post: Customer Service, New Castle House, Castle Blvd, Nottingham, NG7 1FT

What other terms apply to your use of our Services?

1.3 To participate in our Services, you will need to set up and register an Account with us (see section 3 below) and as part of this exercise, you will be asked to tick a box to confirm that you accept these General Terms. By doing so, you agree to be bound by the terms when using our Website and you will be entering into a legal contract with us (the “Contract”). The following terms also apply when you are using our Services:

1.3.1 Privacy Policy. This tells you how we use your data and what your rights are. You can find that here (https://www.buzzbingo.com/privacy-policy)

Please Note: We will retain your online or multichannel account information in accordance with the applicable data protection legislation. In particular, we will retain it for 5 years from your last transaction as required by to the Anti Money Laundering legislation and for 7 years from date of expiration of your last national self-exclusion to comply with the License Conditions and Codes of Practice (LCCP). In respect to retail-only accounts, we will maintain the account information for 2 years from the point of your last activity. For clarity, ‘account information’, ‘last transaction’ and ‘last activity’ may include;

Deposits or withdrawals

Full name and contact details

Movement of funds between accounts

Any other transactional activity including bonus play

Accessing accounts either online or entering club

Request of account closure or data deletion

Contacts to customer service or Buzz bingo

Further to this, we reserve the right to remove account information after 2 years of inactivity unless the above-mentioned retention periods apply.

1.3.2 Cookies Policy. This contains information on the cookies we use and how you can manage these (https://www.buzzbingo.com/cookies-policy)

1.3.3 Individual Games rules. They are on the “Game Rules” tab on the Website for each Game.

1.3.4 Specific event, competition or promotion rules (together “Promotion Terms”). They will be made available to you before you participate in the relevant event, competition or promotion, and contain additional important information that you will need to agree to before participating in the relevant event, competition or promotion

In these General Terms, these documents together are referred to as our “Terms of Use” and will apply to our Contract.

1.4 We do use many specific gaming terms and phrases in these General Terms. Please see our Glossary (https://www.buzzbingo.com/glossary) and Rules (https://www.buzzbingo.com/rules-of-play) sections for more detail. We will not be responsible to you if you make any losses because you didn’t understand what these terms mean.

1.5 These General Terms are current as at 7th April 2020 and they replace any previous version you may have been given.

2. How we may make changes to our Terms of Use

2.1 Sometimes we may need to change our Terms of Use. We can make changes to our Terms of Use at any time as described in this section 2.

2.2 We can make changes at any time, if:

we are required to do so to reflect changes in relevant laws and regulatory requirements;

to implement technical adjustments and improvements to the Website and the Services we make available to you.

2.3 In most cases, we would not expect these changes to materially impact your use and enjoyment of the Website, and in those cases we would not notify you of the relevant changes.

2.4 If, however, in our reasonable opinion, the relevant change is likely to be to your detriment, we will seek to notify you of the relevant change by an appropriate notice, for example, to private message you in your Account or to include a prominent notice on our Website.

2.5 We advise you to check these General Terms every now and then to check you still agree with them. If you’re happy with the changes just keep using the Website. That’s all you need to do.

2.6 You will be entitled to close your Account and end the Contract between us if you do not agree with any changes we need to make to the Services or our Terms of Use.

3. Registering an Account with us

3.1 To be able to use our Services, you will need to open an Account with us (the “Account”). You can do this via our Website, by clicking on the “Join Now” tab. By opening an Account, you agree to be bound by our Terms of Use, including, without limitation, that you meet the relevant Eligibility Criteria (described in section 4) and that you have not and will not engage in any Prohibited Behaviour (described in section 5). We will be entitled to end our Contract and to close your Account if you fail to meet these requirements.

3.2 When you open an Account you will need to choose your own password. It will be your responsibility to make sure it’s kept private and secure at all times. If anyone other than you plays on your Account because they have discovered your details or you have not logged out, you will be held responsible, to the extent that this is due wholly or mainly to your act or omission, and we do not take any responsibility for any monies lost unless the loss results directly from our acts or failure to act. If you lose or forget your username and/or password, you can easily reset them. If you think someone else knows them and might use them, let us know straight away.

3.3 You are only permitted to register one (1) Account with us.

4. Eligibility Criteria

4.1 In order to open an Account and play with us you must satisfy and continue to satisfy the following eligibility criteria:

4.1.1 you must be at least 18 years old and over the legal age for gambling (see section 6 – proof of age and identity);

4.1.2 you must be resident in England, Wales, Scotland, Northern Ireland or Gibraltar (the “Permitted Locations”). Please note that we reserve the right to change the Permitted Locations by adding to this list, and you will be notified of this;

4.1.3 you must not be bankrupt or the equivalent anywhere in the world;

4.1.4 you must not have more than one Account registered in your name on the Website;

4.1.5 you are not subject to Self Exclusion (as defined in section 15);

4.1.6 you must not be prohibited from gambling by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;

4.1.7 the details that you’ve given us when registering your Account, or when communicating with us about our Services, must be true, correct and complete. You must tell us if any of your details change as soon as possible. You can change your details in the “My Account” section of our Website. If the credit or debit card you use with us is ever lost, stolen or reissued, please contact Customer Services and let us know;

4.1.8 you must only create the Account for your own personal use, and not allow your Account to be used by a betting operator. In addition, you are not permitted to allow another individual or organisation supplying data or services to a betting operator to access and/or use your Account. If we find that your Account is being used for business purposes (as described in this section 4.1.8), we have the rights to close your Account and to end the Contract between us as described in section 11; and

4.1.9 you must use your Account at least once in any 12-month period, unless you are subject to Self-Exclusion, in which case your Account access will be suspended until the relevant Self-Exclusion expires and we have taken action to re-open your account.

If you do not meet, or at any time in the future no longer meet, the Eligibility Criteria, we will have the rights described in section 11.

5. Prohibited Behaviour

5.1 To use and access our Services, you are not permitted (and it is prohibited to):

5.1.1 use money belonging to anyone else to play Games;

5.1.2 to spend money that you cannot afford;

5.1.3 play with us if you are under the influence of alcohol or drugs (whether legal, prescribed or illegal);

5.1.4 work for us or any of the suppliers of our gambling equipment and services, and details are set out in our “Colleague Gambling Policy” if you work for us;

5.1.5 when your bank or payment provider declines or refuses or is unable to process a payment or if you deny any of the transactions on your Account;

5.1.6 use your Account for any Prohibited Activity, which includes, without limitation:

“Prohibited Activity” means: any activity which could be considered to be fraudulent, dishonest or illegal including but not limited to:

identity fraud;

payment fraud;

abuse of our promotional bonuses and offers;

money laundering;

third party funding;

forgery;

using stolen or fraudulent payment details;

collusion with other individuals where the relevant playing strategy is deliberately intended to abuse the relevant Game play;

utilisation of software to gain an advantage during a Game;

exploitation of loopholes within our software & functionality where the use of the software is deliberately used to abuse the relevant Game;

any Promotional Play Restrictions as described in the relevant Promotion Terms.

Whilst this list of Prohibited Activity represents a good example of what we consider to be Prohibited Activity, we reserve the right to deem other playing strategies and use of other types of technology as Prohibited Activity where we can demonstrate that you are deliberately and dishonestly applying those strategies and techniques with the purpose of abusing the way that we make the Services available to you;

5.1.7 if you do engage, or where we have reasonable grounds for suspecting that you are engaging in, Prohibited Behaviour, we will have the rights described in section 7;

5.1.8 if we consider that you are engaging in any Prohibited Behaviour, we will contact you to explain that we have considered the relevant behaviour and taken certain steps in response. You will be entitled to appeal our findings by contacting our Customer Services team.

6. Regulatory Compliance

We are a regulated business, and we are required to comply with a number of legal and regulatory requirements when providing the Services to you.

Age verification

6.1 You need to be over 18 years old to have an account with us. Underage gambling is a crime.

6.2 When you register an account with us, we’ll use a third party to verify your age and identity. If our verification checks are unsuccessful, your account will be frozen pending verification. We will contact you if this happens.

6.3 No transactions on the website will be permitted until your age has been verified. This includes free play and demo games. We may need to ask you for more details to prove your age, which may include you providing us with copies of your ID and other documents. Further information is available here.

6.4 If we find out that you’re underage and have somehow managed to circumvent our identity verification we’ll close your account. Any money you deposited into your account will be refunded and you will not be entitled to any winnings subject to receipt of adequate evidence.

Identification & when we might need to ask for evidence of your identity

6.5 To keep your money safe and to adhere to anti-money laundering laws and regulations we might ask to see your ID at any time or undertake verification checks as required by us or third parties (including, but not limited to, regulatory bodies). By agreeing to these General Terms, you are allowing us or our third parties to carry out such checks from time to time. You may also be required to provide additional details in respect of any information you have provided us, including in relation to any monies deposited into your Account. Please visit our Privacy Policy for more information.

6.6 Sometimes we might ask for some background information and proof of where your money comes from. We understand this isn’t always comfortable and we’re sorry for that. There are a few reasons we might need to know:

6.6.1 We want to make sure you feel in control of your spending when you play with us;

6.6.2 Legally, we have to show the money being spent with us is above board. So, if you spend higher amounts with us often we might ask about it. This doesn’t necessarily mean that we’re suspicious about you personally;

6.6.3 In some circumstances you may have to provide further information to us directly in order to complete our verification checks. We are entitled, at our sole discretion, to request a notarised ID, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds;

6.6.4 Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by you. Where we reasonably believe that deliberately incorrect information has been provided by you we may keep any amount deposited on the Account following the closure of your Account;

6.6.5 Furthermore, whilst we are undertaking any verification checks from time to time, we may prevent you from making Withdrawals from your Account and/or prevent access to all or certain parts of our Website;

6.6.6 Please note that we may from time to time re-perform the verification checks for regulatory, security or other business reasons. If any such restrictions cause you a problem, please contact Customer Services on the contact details provided above.

Security

6.7 We take security very seriously. From time to time we might do a random security check on your Account and keep records of your transactions. As part of these checks we might need to see more of your ID or other information. We might close or suspend your Account and/or stop payments if we don’t see it when we need to.

6.8 We might use the information you give to us to run anti-fraud checks. We might share this information with a credit reference or fraud prevention agency. They might keep a record of this information.

7. Placing a Wager

7.1 You should make your own decisions about spending with us and it is your responsibility to ensure you are comfortable making any decisions relating to any Games.

7.2 It is your responsibility to ensure that the details of any Wager (which means a sum of money placed on a Game (which has an uncertain outcome)) that you place with us are made in accordance with the relevant Rules, which may set out additional restrictions on the amount of the Wager and any additional requirements.

7.3 Sometimes we might not let you Wager the amount you want. You can’t Wager more than is in your Account, or more than the amount specified in the relevant Rules.

7.4 When you place Wagers with us it takes a minute for us to process the Wager. Our system needs to accept the Wager before it becomes a valid spend.

7.5 For some Games, you will play on another company’s system. This means that you might not get the same reports you usually get when you play on our system. If you want extra information, contact Customer Services.

7.6 Your transaction history can be accessed by you by clicking “My Account” on the Website, or through our Customer Services team (including by opting to receive a written statement from us).

8. Deposits, Withdrawals and bonuses Making Deposits

Making Deposits

8.1 You can deposit money into your Account that can be used to play Games using any of the payment methods we list on the Website (“Deposit”). Further details on how to make Deposits and Withdrawals can be found here (https://www.buzzbingo.com/faq). Further details on the average time required for both Deposits (which is usually instant) and Withdrawals (which will usually be between 2-5 working days to hit your account) can be found here (https://www.buzzbingo.com/faq). You may set deposit limits within your Account. Please visit the My Account section when logged in or contact any of our Customer Support agents for further details. Please note due to Gambling Commission regulation we do not permit or facilitate gambling on credit.

8.2 You are not permitted to use your Account as a bank account. We don’t pay interest on the money in your Account.

8.3 All Deposits will be available in Your Account as soon as your bank authorises the relevant transaction. Deposits will show as Buzz Group Ltd. on your statement.

8.4 When using a debit card or online payment service (e.g. PayPal), you must make sure that the name on the card or payment service is the same as the name used for setting up your Account.

8.5 The maximum number of payment methods that may be registered on your Account at any given time is three (3) debit cards and one of each online payment service. To change your payment method, please use the facility provided on the Website and/or mobile and tablet applications or contact our Customer Care Team.

8.6 The minimum Deposit is £10 for PayPal. The minimum Deposit for all other payments methods is £5 (five pounds sterling) as may be amended from time to time (on notice).

8.7 Where more than one payment method has been used on your Account we reserve the right to ensure that pay-outs are made in accordance with rules designed to minimise fraud. This means that we may need to make payments to the original payment method you used to make the relevant Deposit.

8.8 You agree not to allow your Account to be impacted by any charge-backs or reversals that may be imposed on by your bank, or to otherwise take steps to cancel any Deposits that you have initiated. If your Account is impacted by such events, you agree to refund and compensate us for such unpaid Deposits including any reasonable expenses properly incurred by us in the process of collecting your Deposit.

Making Withdrawals

8.9 Subject to these General Terms, you may withdraw the available funds from your Account at any time (“Withdrawal”/”Withdraw”). Further information on how to Withdraw can be found here (https://www.buzzbingo.com/faq).

8.10 Once you have submitted a Withdrawal request, you will receive a confirmation message that the transfer has been actioned and the balance of your Account will then clear to zero or the balance of the amount not withdrawn.

8.11 Where Withdrawal requests have been submitted, we reserve the right to hold these for approval before processing the request, but this will only be done for anti-fraud and money laundering purposes. Once we have processed the Withdrawal request, please note that all Withdrawals are subject to a clearance period determined by the card issuing bank (normally 2-5 working days but sometimes (very rarely) can take up to 10 working days) or online payment service (normally same day of processing).

8.12 All Withdrawals are subject to minimum and maximum Withdrawal levels, details of which are set out in section 8.14.4 below. We reserve the right to change the minimum and maximum Withdrawal levels at our reasonable discretion.

8.13 The following also applies to all Withdrawals:

8.13.1 All payments made into your Account have been confirmed as cleared and have not been rejected, reversed or otherwise cancelled;

8.13.2 We can’t pay money on to some types of Mastercard. In these cases, we’ll pay you by bank transfer;

8.13.3 Some companies (e.g. Visa) put their own limits on Withdrawals. If you want to Withdraw more than their limit, please contact Customer Services;

8.13.4 The standard minimum Withdrawal amount is £10. However, customers who have a balance lower than this minimum can still Withdraw so long as the request is for the full amount available in the Account balance. The maximum aggregate amount you can Withdraw in one calendar day is £50,000 (or its equivalent in another currency). Please note that Your bank or card provider may also have restrictions. If you wish to make a Withdrawal for an amount greater than £50,000 in any one calendar day, please contact Customer Services;

8.13.5 Any identity checks we are required to conduct pursuant to applicable anti-money laundering laws and regulations or other obligations are clear. To this end we reserve the right to seek such other information as we might require in order to confirm your identity and compliance with these General Terms and any other applicable rules, laws or regulations. Please also note that additional verifications may be required in connection with certain services which may cause an additional delay when making a Withdrawal. Please see the Glossary section of the Website and section 6 above for information about how and when we may need to conduct identity checks from time to time;

8.13.6 You have complied in all material ways with the Terms of Use;

8.13.7 You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem suspicious may be reported to the appropriate authorities. We reserve the right to decline and/or reverse the Withdrawal of unspent or otherwise unused Deposits until the verification of these funds we deem satisfactory;

8.13.8 We can only transfer money into Accounts in your name. The Account must be based in a Permitted Location;

8.13.9 The first time you ask for a bank transfer we will need to see proof of your identity.

8.14 As required by our anti-money laundering obligations and/or as part of our policy with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of any funds placed on Deposit. We may close an Account as described in section 11 and/or may pass on such information as we deem necessary to any relevant authority.

General terms applicable to Deposits and Withdrawals

8.15 We do not charge you for Deposits or Withdrawals although you should check with your bank and/or other payment service provider as to whether they will levy any such charges. We do not allow any transfer of funds between our customers’ Accounts.

8.16 Please note that you (and not Buzz Bingo) are responsible for reporting or declaring any Withdrawals, including any winnings, if such reporting is required by local law, tax or other authorities.

8.17 Any changes to your personal/card details must be advised to us as soon as is possible, as failure to do so may result in your Deposit being declined by your bank.

8.18 As well as informing your bank, please inform us as soon as is possible should your bank card be lost or stolen.

8.19 If you or your bank advise us that your card has been lost or stolen, no further transactions will be accepted on your Account until you contact us with further instructions.

8.20 We reserve the right to withhold or refuse payment of any Prizes or bonuses (under a Promotion) in the event of funds you have deposited into your Account (including any sums you have Wagered) being cancelled or denied by any payment service.

9. How we protect funds held in your Account General

9.1. Monies deposited by our customers to their online gaming Account will be held in a bank account which will be kept separate from our company funds, a ‘Client Bank Account’. This ensures there will always be sufficient funds for customers to Withdraw their balance at any time.

9.2 We have taken measures to protect customer funds in the event of insolvency, but there is no absolute guarantee we will repay these funds.

9.3 This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: Medium Segregation.

9.4 Further information on the Gambling Commission’s ratings system can be found at: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx

Notification and Acceptance

9.5 We will notify you of our levels of protection around customer funds at the point you first make a Deposit.

9.6 You agree and acknowledge that:

9.6.1 Funds sent to Buzz Group will be held on trust by Buzz Group for the named customer pending instructions to (i) apply towards a Game (where they will come out of the Account and be at risk as per any other amounts applied in Gaming) or (ii) to return the funds to the customer. Winnings will also be placed into that Account and held on the same basis.

9.6.2 Funds will be held in a general customer funds account together with Deposits from other customers. Any amounts held in that Account from time to time will be held on trust for the relevant customer, and our determination of the amounts due to each customer from that Account will be conclusive.

9.6.3 There is no guarantee that customers will get their money back on insolvency, but Buzz Group acknowledges that the funds in that account are not Buzz Group monies and are held on trust by Buzz Group for the relevant customers

10. Intellectual property and using our chat rooms

General

10.1 Except as described in section 10.3 below, everything on our Website is and will always be our or our licensors’ property. This includes all copyright, trademarks, designs, text, photographs, videos, images and graphics. It also includes the look and structure of our Website, database rights and all other intellectual property rights relating to the Website and its contents (including the software).

10.2 All the content on the Website is for your personal, non-commercial use. You can’t use it for any other use.

Online chat rooms

10.2.1 Some parts of our Website give you the functionality to participate in online chat rooms. You will own anything that you upload onto the Website via a chat room. You understand that you will be responsible for your content and for your use of the chat room, and you will need to refer to the Privacy Policy.

10.2.2 If you use our chat rooms, you agree that any content you upload:

has been created by you, or that you have express consent to use that content in our chat room;

does not infringe any third party’s intellectual property rights;

does not contain any derogatory, offensive, indecent, inappropriate or defamatory material or statements;

does not contain any computer virus, trojan horse, or any other form of malicious computer code which would disable, disrupt, harm or impede our Website or any software, data or hardware owned or operated by us; and

meets all applicable legal requirements and is lawful.

10.2.3 You will be responsible for our costs and expenses that result as a result of you failing to ensure that user content uploaded by you complies with this section 10.

10.2.4 You agree that any content you upload onto the Website via a chat room will not be considered to be confidential and that we can use any such content for any purpose relating to our business. By uploading user content in this way, you agree to us having a licence to use your consent for these purposes.

11. Our rights to suspend and/or close your Account and end our Contract

Our rights to close your Account and end our Contract

11.1 We can close or suspend (as appropriate) your Account at any time which will mean that our Contract will end automatically, in the following circumstances:

11.1.1 if we have reasonable grounds for doing so. We’ll always try to let you know if we decide to close your Account;

11.1.2 if we decide that we will no longer be offering the Services via our Website;

11.2.3 if you break any relevant laws;

11.2.4 if you significantly fail to comply with any of our Terms of Use;

11.2.5 if we think you are or have engaged in any Prohibited Activity;

11.2.6 if you fail to meet the Eligibility Criteria;

11.2.7 if we discover that you are accessing the Services from a location outside of the Permitted Location;

11.2.8 if we have reasonable grounds to believe that you have become bankrupt;

11.2.9 if you fail to provide us with such age and identity verification evidence that we request from time to time;

11.2.10 if we discover that you are using your Account for business purposes;

11.2.11 if the level of Deposits and Withdrawals (see sections 7 and 8) does not correspond to a reasonably anticipated volume of play, which may indicate an Account is being used for money laundering purposes. This includes and shall not be limited to making Deposits and Withdrawals with minimal play but without a similar level of corresponding play;

11.2.12 if we discover that you have more than one Account open with us, we will close any additional Accounts that you have;

11.2.13 if where the response to any query raised in relation to section 8.15 does not, in our reasonable opinion, prove satisfactory;

11.2.14 if we discover that the payment instrument you use to make Deposits does not match the name on your Account (we may also cancel any associated Wagers).

When we can suspend your Account

11.3 We can suspend your Account at any time for any of those reasons described in section 11.1. above.

Consequences of us suspending or closing your Account

11.4 If we close your Account because of something you have done, this means that you will no longer be able to access the Website or your Account. In addition, we might not allow you into a Club, we might take the money in your Account and we might try to claim back any pay-outs, bonuses or winnings. The response will depend on the reason why we have taken steps to close or suspend your Account.

11.5 If we close your Account because you have failed to meet the Eligibility Criteria, we remove the balance of your Account and take any bonuses or winnings from your Account if you fail to meet the Eligibility Criteria;

11.6 if we close your Account or suspend your Account because we think you have engaged in any Prohibited Activity, we will be entitled to withhold any or all winnings which would otherwise be payable to you and share information (together with your identity) with the police and other appropriate authorities. In addition, we may not be required to refund any money in your Account

11.7 If we close your Account or suspend your Account because we think you have engaged in any Prohibited Activity, we will be entitled to withhold any or all winnings which would otherwise be payable to you and share information (together with your identity) with the police and other appropriate authorities. In addition, we may not be required to refund any money in your Account.

11.8 If we close your Account for another reason, it won’t affect any outstanding Wagers, as long as those Wagers are valid, and you aren’t breaking the Terms of Use in any way. In these cases, we may need to temporarily re-open your account to enable any winnings or Deposits to be Withdrawn. In addition, if we terminate your Account, we will usually refund any undisputed Account balance.

11.9 To avoid any doubt, we won’t credit any bonuses into your Account and you won’t be entitled to any winnings at any time after the date your Account has been closed.

11.10 If we do suspend your Account:

11.10.1 you won’t be able to play or make any Deposits or Withdrawals until we reactivate it;

11.10.2 no bonuses or winnings will be credited to your Account; and

11.10.3 we’ll try and deal with the reason your Account has been suspended as quickly as possible so that it can either be reactivated or closed, depending on the issue.

11.11 If you have qualified for a Promotion and made one or more qualifying Wagers, we will (unless we are unable to do so for a practical or legal reason) let you receive the Promotion, or the full expected value of the Promotion, before we close your Account.

Your rights to close your Account and end our Contract

11.12 You can ask us to close your Account at any time for any reason (whether it is because of something we have done or whether you just no longer want to use our Services). You may also close your Account and end this Contract if you do not agree with any changes we need to make to the Services or these General Terms.

11.13 When you close your Account we’ll refund any money left in your Account.

11.14 If we close or suspend your Account for any of the reasons referred to above in this section, you will be responsible to us for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any losses (whether they are foreseeable or not) including any loss of profit and any loss of reputation) in respect of such Claims.

12. Limitations on liability

Our responsibility to you

12.1 When you play on this Website there’s a risk that you could lose money as well as win, and we will not be responsible to you for any loss of winnings or other losses in relation to your wagering activities.

12.2 We’ll always try our best to keep the Website working. We can’t promise continuous, uninterrupted or secure access to it or that it will be free from any errors. But we’ll do our best. We’ll always work hard to keep our software free from viruses. But we can’t guarantee it always will be. You need to protect your own system.

12.3 If we don’t stick to our side of the Terms of Use, or if we are negligent, we’ll be responsible for loss or damage that you suffer that is a foreseeable result of us breaking the Terms of Use or our failing to use reasonable care and skill, but we will not be responsible to you for any loss or damage that is not foreseeable. We won’t be responsible for anything else.

12.4 The Website is just for your personal use. You can’t use it as part of a business or for commercial gain. This means we aren’t responsible for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.5 If we break the Terms of Use as a result of an event beyond our reasonable control we will not be responsible to you for any losses you suffer. This includes delays or interruptions to the Website, any system or communication errors in generating random numbers or any other elements of our gaming services that are not caused by an act or omission of us or one of our suppliers. It also includes acts of God or other circumstances beyond our control.

12.6 While we shall take all reasonable steps to avoid mistakes when managing your Accounts, we cannot accept any responsibility or liability for any errors or omissions in respect of a Withdrawal or lodgements to Accounts, unless we have been negligent or where the issue has been caused directly by an act or omission of us or one of our suppliers. Should funds be debited or credited incorrectly, it is the customer’s responsibility to notify us without delay, and we shall endeavour to rectify such error.

12.7 Nothing in these terms will exclude or limit our liability to you where it would be unlawful to do so, which will include any liability for death or personal injury as a result of our negligence.

Your liability to us

12.8 You will be fully responsible to us for all losses and costs we suffer as a result of your breach of the Terms of Use and your access to the Website (or by anyone else using your Account whether with consent or otherwise).

12.9 In particular, you will be liable to pay us the costs and losses we suffer as a result of any fraudulent, dishonest, and/or criminal activity undertaken by you, including without limitation in connection with any Prohibited Activity.

13. Our liability to you in connection with errors or omissions relating to the Website

13.1 If our Website or software breaks down or goes wrong we don’t accept any liability for it. We’ll be allowed to cancel any transactions affected by this.

13.2 If we have paid out any Withdrawals and find out it was because of an error we will correct the mistake. This might mean that your Account will go below zero. If this happens you have to deposit money as soon as possible. We will contact you if this happens.

13.3 Occasionally, we might accept a Wager or make a Withdrawal in error. Some of these situations are:

13.3.1 if we mis-state any terms of a Wager because of an obvious mistake or omission when we add the information or because of computer malfunction;

13.3.2 where a mistake has been made because of a Prohibited Activity;

13.3.3 where we make a mistake over the amount of winnings/returns that we pay to you, including as a result of a manual or computer input error; or

13.3.4 where we make a mistake over the amount of free Wagers and/or bonuses that are credited to your Account,

All of these examples are called an “Error”.

13.4 At any time we might:

13.4.1 fix an error made on a Wager placed. We’ll re-settle the Wager using the terms we should have when the Wager was placed; or

13.4.2 if we can’t re-settle under 13.4.1 above, we’ll declare the Wager void and return your stake into your Account.

13.5 Any money we credit to your Account or pay to you because of an Error will be considered pending resolution. This means that you’ll hold it on trust for us and will need to repay it when we request. If this happens and you’ve got money in your Account, we might claim it back from there. We will do our best to find any errors and let you know as soon as we can.

13.6 We (including our employees or agents) and our partners or suppliers won’t be liable for any loss, including loss of winnings, that happens because of any error by us or an error by you.

13.7 You need to let us know, as soon as you can, if you find any errors.

13.8 If you use any money that has been credited to your Account or paid to you because of an Error to place Wagers or play Games, we might cancel the Wagers and/or keep any winnings. If we have paid out on any these Wagers or Games, you’ll hold it on trust for us and will need to repay it when we request.

14. Accessing the Website and internet and technology issues

14.1 When you play Games on our Website you acknowledge that:

14.1.1 you might be using a connection or equipment which is slower than other people playing with you. This means that it could affect any part of a Game that is time critical;

14.1.2 you might be troubled by system flaws, faults, errors or service interruptions; and that we have no responsibility to you for any losses you suffer as a result of these factors. You will need to ensure that your connections and computer equipment is sufficient to allow you to play Games on the Website. Please see here (www.buzzbingo.com/compatability) for more information about compatibility requirements.

14.2 If there are problems with the Website (including any software or hardware that we use to provide our Services) we will try our best to fix them as soon as we can. If this means a Game is interrupted and can’t be restarted in exactly the same place, we’ll treat you as fairly as possible. This might mean refunding your Account to the amount it would’ve been after the last Wager or Game logged on the operator’s server immediately before the problem started.

14.3 If defective digital content which we have supplied, or the Website damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14.4 Sometimes you might need to download or use different software to play our games. This might be provided by third parties.

14.5 The suppliers of the software might have their own terms and conditions that you’ll need to agree to.

14.6 You can’t change, copy, modify or reverse engineer any software provided to you by us or any third party.

14.7 You agree that you will not knowingly or negligently interrupt, corrupt or exploit for any purposes not intended by us for any of the Services, including for example by:

14.7.1 attempting to gain unauthorised access to any of the Services, the servers on which the Services are hosted, or any server, computer or database connected to the Services;

14.7.2 using any features which may affect the function or performance of the Services in any way for example (but not limited to) releasing viruses, worms, trojans or similar material that may be malicious or harmful;

14.7.3 interfering or tampering with, removing or otherwise altering in any way, any information in any form which is included in or on any of the Services; or

14.7.4 attacking the Services via a denial-of-service attack or any other form of attack or interference.

14.8 You will compensate us for any losses we suffer as a result of any breach by you of this section, details of which are set out in section 12.

15. Self-Exclusion and responsible gambling

15.1 If you want to take a break from gaming you can ask us to stop you playing and prevent you from accessing the Website (“Self Exclusion” or “Self Exclude”). You can ask for a break for at least six (6) months up to 5 years. We can extend your Self-Exclusion on request, for one or more further periods of at least 6 months. During the Self-Exclusion period you won’t be able to access your Account and will be unable to reactivate it under any circumstances until the expiry period has ceased.

15.2 You can ask to Self-Exclude by contacting Customer Services or go to self-exclusion in the My Account section of the Website. Please tell us your full name, address and date of birth when you contact Customer Services.

15.3 Please note that Self-Excluding through BuzzBingo.com will not Self-Exclude any accounts you have in our Buzz Bingo clubs. If you wish to Self-Exclude from our clubs you should do so by contacting Customer Service on 0808 169 1459 or going to any of our Buzz Clubs nationally.

15.4 Where you Self-Exclude your Account, we urge you to extend this to all remote operators, through GAMSTOP. This can be done via a link on our Website or by visiting GamStop.co.uk. We cannot be held responsible for any loss that you may suffer as a result of an act or omission of GAMSTOP. If you have any problems with the GAMSTOP service, please contact them directly.

15.5 If you wish to re-open your Account after the Self-Exclusion period has ended, you can do so by contacting Customer Services. After confirming you are happy to re-open your Account, you must enter a 24-hour cooling off period, after which, if you are still comfortable to re-open your Account Customer Service will do this for you. If you wish to re-open a club account you can do so by reinstating in any of our Buzz Bingo clubs.

15.6 Whilst we endeavour to ensure compliance with any Self- Exclusion, Self-Exclusion requires the joint commitment of both you and us. During the Self-Exclusion period you must not attempt to try to open new Accounts and you accept that we have no liability whatsoever if you continue gambling and/or seek to use the Website and we fail to recognise that you have requested Self-Exclusion in circumstances which are beyond our reasonable control including, but not limited to, opening a new Account, or using a different name or address.

15.7 If you want to take a short break from gambling online you can take time out. You can take a break between one day to six weeks. You can take a break in the My Account section of the Website. If you choose to take a break you won’t be able to use your Account until your break has finished. For the avoidance of doubt, where you take a short break under this section 15.7, this will not constitute a “suspension” of your Account as described in section 11 above.

15.8 We have the facility through our Website for you to track the time you spend gambling – you have the option to set a session or game-play duration reminder prior to game play. If you reach the allocated time you must acknowledge the check before it will be removed from screen and you will have the option to exit the session.

15.9 You have the option to set a Deposit limit on your Account, which includes a limit over a period of 24 hours, 7 days and one month (however you chose to set this). You will not be able to deposit an excess of the amount chosen until the period has ceased.

16. Complaints

16.1 If you want to make a complaint about us you should contact Customer Services.

16.2 Let us know about your complaint as soon as possible. If you are complaining about a Game, you need to let us know within 7 days of the original transaction.

16.3 If you’re not happy with how we try to settle your complaint you can ask for it to be looked into by our escalations team.

16.4 If you remain unhappy you can escalate your complaint to an online dispute resolution service (ODR). The ODR helps resolve disputes between customers and businesses. You can file a complaint with them and they will work with both of us to find a resolution through an alternative dispute resolution service (ADR). You can contact the ODR on their Website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

16.5 When you have contacted the ODR they will speak to our ADR, IBAS (Independent Betting Adjudication Service). You will hear from IBAS within 30 days and will decide on a resolution within 90 days. Nothing in this section will prevent you from taking action against us in the courts.

16.6 Please note you can also contact our ADR directly, without using the ODR service.

16.7 You acknowledge that our random number generator will determine the outcome of the Games played through the Website and you accept the outcomes of all such games. You agree that in the unlikely event of a disagreement between the result that appears on your screen at the time you are playing a Game and the game server used by us (which is the version that is displayed on the My Account information on our Website), the result that is published in your Account will be the correct one, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

17. Jackpots

17.1 We may choose to make available to you pooled Progressive Jackpots across networks and services owned and operated by Buzz Group Limited and third parties.

17.2 All Progressive Jackpot winnings will be subject to our confirmation. Our decision will be final and no correspondence will be entered into, subject to your rights under section 16 of these Terms and Conditions.

17.3 We use reasonable endeavours to ensure that the Progressive Jackpot value displayed in a Game matches the value on the Game server. However, it is the Progressive Jackpot value on the server that is used when the Progressive Jackpot is paid out. A small discrepancy may arise due to the delay between the initial Progressive Jackpot being displayed to you and the Progressive Jackpot that is actually won and paid out. Although unlikely, it is theoretically possible for the Progressive Jackpot to appear to be won by more than one player during the delay period mentioned above. If more than one player appears to win a Progressive Jackpot simultaneously then the player recorded on our servers and/or our Game or service providers’ servers as having won the Progressive Jackpot first shall be the recipient and the subsequent player(s) shall win the value of the Progressive Jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, we may share the Progressive Jackpot equally between the winning players.

17.4 The crediting and payment of third party Progressive Jackpots is subject to technical verification by the third party of the jackpot win and verification by us of the players identity.

18. Other important terms

18.1 We will only use your personal information as set out in our Privacy Policy.

18.2 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

18.3 You are not able to transfer your rights or your obligations under the Terms of Use to another person.

18.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.5 Each of the sections of these General Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

18.6 If we do not insist immediately that you do anything you are required to do under these Terms of Use, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.7 Our Terms of Use are governed by the laws of England and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

Version: 6.0

Welcome Offer Promotion (the “Promotion Terms”)

BEFORE CLAIMING THIS PROMOTION IT IS IMPORTANT THAT YOU READ THESE PROMOTIONAL TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE TERMS ON WHICH THIS PROMOTION CAN BE CLAIMED. YOU WILL BE REQUIRED TO AGREE TO THESE PROMOTIONAL TERMS & CONDITIONS WHEN CLAIMING THIS BONUS. IN PARTICULAR, PLEASE FAMILIARISE YOURSELF WITH THE RESTRICTIONS SUMMARISED BELOW. These Promotional Terms & Conditions apply to this Bonus. They should be read alongside our General Website Terms & Conditions. These terms can be accessed here.

PROMOTIONAL PERIOD

1. This Bonus is available to qualifying customers from 12:00 (UK Time) on Tuesday 14th April 2020 until 23:59 (UK Time) on Thursday 31st December 2020.

2. We reserve the right to amend or cancel this promotion at anytime.

WHO QUALIFIES FOR THIS DEPOSIT AND SPEND BONUS

3. This Bonus is available to new real money customers aged over 18 years, resident in the UK, and can be only be claimed once per customer.

HOW TO CLAIM THIS BONUS

4. You must Deposit and spend £10.00 in total on online Bingo tickets. Any “Bingo Millions” game or any Bingo Millions variants will not count towards the staking contribution for the Bingo Bonus.

DEPOSIT AND SPEND BONUS SPECIFIC CONDITIONS

5. If you qualify for this Deposit and Spend Bonus you will receive: £40.00 Bingo Bonus immediately upon qualification.

6. The maximum Bonus that you can receive during the Promotion Period is £40.00.

7. The bonus is split as follows:

£40.00 online Bingo bonus

7 days access to the Newbie Bingo Room

10 x 25p free spins on The Voice UK: I Want You slot

£40 ONLINE BINGO BONUS T&Cs

8. Your Online Bingo Bonus will be credited automatically to the Bingo Bonus Balance section of your Account. If the Bonus does not appear automatically, please contact our customer services team before you play again.

9. The Bingo Bonus must be used within thirty (30) days of it becoming available in your Account or they may be forfeited.

10. The bonus funds are non-withdrawable.

11. All winnings from the bonus will be paid as cash.

12. £5 minimum withdrawal applies.

NEWBIE ROOM ACCESS

13. This Room Entry Reward is available to qualifying customers from 12:00 until 14:00 and 18:00 until 20:00 daily for a player’s first seven days after registration including the same day of registration.

WHO QUALIFIES FOR THIS ROOM ENTRY REWARD

14. This offer is open to new customers aged 18+ who are resident in the UK.

HOW TO CLAIM THIS ROOM ENTRY REWARD

15. To be eligible, players must register at buzzbingo.com and select a chat name.

ROOM SPECIFIC CONDITIONS

16. The room will be accessible 10 minutes before the session begins in the Bingo lobby.

17. All tickets are free.

18. The maximum amount you can win from the Newbie Room is £1000.00

19. Any winnings will be paid as cash.

IMPORTANT TERMS

20. Promoter: Buzz Group Limited

21. We reserve the right to change, end or restrict your access to any Room Entry Reward, if required for legal and/or regulatory reasons.

22. We are aware that some links to our Room Entry Rewards may be posted on other sites or through forums or the information that the potential customer received may have been forwarded on to other persons who didn’t receive the genuine Room Entry Reward offer from us. If we determine, acting reasonably, that you did NOT receive this particular promotion as an intended exclusive targeted recipient, we will not honour this Room Entry Reward.

10 BONUS SPINS ON THE VOICE UK: I WANT YOU T&Cs

23. The 10 bonus spins will be credited automatically to your account. If the Bonus does not appear automatically, please contact our customer services team before you play again.

24. The bonus spins can only be used on The Voice UK: I Want You slot.

25. The bonus spins will be paid as a £2.50 bonus payment from which 10 x 25p spins maximum (25 lines x 1p) can be used.

26. The bonus spins will be valid for thirty days from date of issue

IMPORTANT TERMS

27. Promoter: Buzz Group Limited

28. This Deposit and Spend bonus cannot be used in conjunction with any other offer

29. We reserve the right to change, end or restrict your access to any Promotion, if required for legal and/or regulatory reasons.

30. We are aware that some links to our Welcome Bonus may be posted on other sites or through forums or the information that the potential customer received may have been forwarded on to other persons who didn’t receive the genuine Welcome Bonus offer from us. If we determine, acting reasonably, that you did NOT receive this promotion as an intended exclusive targeted recipient, we will not honour this Welcome Offer.